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The first thing that made the product attractive to the project was the distance required between posts, 6 metres, which reduces the amount of excavations required considerably, in turn reducing the risk of striking buried services and speedy installation compared to traditional elevated route.
There seems to be a fitting that can deal with every eventuality. We have not come across any structures or obstacles that cannot be worked around.
All brackets are very easy to install requiring only an allen key and adjustable spanner and are made of quality products that seem as if they will stand the tests of time.
The ease with which the trough units fit to the brackets, by sliding together, provides a neat finish and allows for a large number to be installed each shift. If cuts are required, a small grinder produces a great finish.
As the product is quite innovative and a break from the traditional elevated route systems, it was a worry that our client may not buy into the product. With the help of Scott Parnell and their on site demonstrations we were able to gain client acceptance and they are extremely pleased with the outcome.
As a supplier Scott Parnell has been second to none. All deliveries are on time and the turnaround time from order to receipt of goods is minimal, even last minute orders.
Customer service is exceptional. If I pick up the phone or email a query, I know that it will be dealt with immediately and not get pushed to the back of the queue.
"I find Scott Parnell refreshingly different from most other suppliers, they're very reactive and always stride to provide me with a keen price and excellent service. I would recommend to anyone to give them a try - you will not be disappointed with either their service or price. They will always go the extra mile which sets them apart from the crowd."
"I have been using Scott Parnell for over three years and in that time I have constantly found them to be efficient, proactive and able to provide added value support where required. Requests for quotations are turned around in good time and they are commercially aware of where they sit in their market. Issues, when they arise, are dealt with promptly to a satisfactory completion."
"We have traded with Scott Parnell for several years now and, as our business has grown, so have our needs. Scott Parnell have been able to manage this along the way without any trouble. Both communication and pricing have always been very good as well as their extensive knowledge in the rail industry. We have established a great relationship with them and can see us trading with Scott Parnell for many years to come."
"I'm confident when I place an enquiry and order with Scott Parnell I will be provided with extremely competitive rates, along with alternative options. The products will then be delivered in time and in full."
"I have known Dave and Steve for a very long time so when they started this business I was more than pleased to support them. I feel having an independent option is invaluable as they bring different options to the table rather than the norm that we are all used to.
"This has added benefits of cost savings and in many cases superior products. One of the most important things here is trust, and I have always felt I can trust Steve and Dave to have my best interests at heart, ergo, repeat business. Scott Parnell have been a great success and I am proud to have been a part of that."